Frequently Asked Questions
Everything you need to know about your PONY shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific product measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order?
Yes, once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Are your products ethically sourced?
At PONY, we are committed to sustainability. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.